SmallBizGenius Analysis
Eyecandys is an online retailer specializing in colored contact lenses, praised for its wide selection and comfortable lenses. However, some customers report issues with shipping and customer service responsiveness.
Category Breakdown
Scores based on analysis of 236 recent reviews
Product Quality & Comfort
8.5/10Many reviewers praise the quality and comfort of Eyecandys lenses, noting their natural look and suitability for extended wear. Customers specifically highlight the comfort of toric lenses and the vibrant color payoff, with one user stating, "Great comfortable contact lens in market."
42 reviews mention thisShipping & Delivery
5.5/10Shipping and delivery experiences are mixed, with some customers reporting timely delivery and accurate tracking, while others cite significant delays and lack of updates. Several reviewers mention orders never arriving or tracking showing no movement after the label was created, exemplified by the comment, "Never got my order."
30 reviews mention thisCustomer Service
6.0/10Customer service receives mixed feedback, with some customers praising the helpfulness and responsiveness of the team, particularly in resolving issues like incorrect orders. However, others report difficulty getting in touch with customer support and receiving delayed or inadequate responses, as one reviewer stated, "Customer support is nonexistent outside of autoresponders."
25 reviews mention thisToric Lens Availability
9.0/10Eyecandys is highly regarded for offering colored toric lenses, which are difficult to find from other retailers. Customers appreciate the availability of custom prescriptions and the comfortable fit of these lenses, with one reviewer noting, "Great comfortable contact lens in market that’s hard to find toric colored lenses."
10 reviews mention thisNatural Look & Color Selection
8.0/10Many customers appreciate the natural appearance of Eyecandys lenses and the wide variety of colors available. Reviewers often mention receiving compliments on their eye color and the subtle enhancement provided by the lenses, with one user stating, "The dahlia brown contacts are very natural and subtle."
15 reviews mention thisPros & Cons
What Customers Love
"Great comfortable contact lens in market that’s hard to find toric colored lenses."
"I can wear these lenses daily as they feel comfortable on my eyes and don’t irritate."
"The colour very natural, nobody notices that these are not my own colour. Also the bigger diameter has an enlarging effect on my eyes which I love!"
"Every bit of buying from eyecandy was very easy. Great products, shipping and customer service. I had an issue with one of the lenses and it was resolved very quickly and that lens was replaced."
"The process was easy to order and confirm my prescription! The lenses are gorgeous and comfortable, too!"
Common Complaints
"Never got my order. I paid for x-route shipping and the only update I ever got was that the shipping label was created. It’s remained like that for the past 2 weeks."
"EyeCandys claimed that they shipped my order, but tracking shows it never left their warehouse. Customer support is nonexistent outside of autoresponders."
"When they arrived, one of the toric lenses had a tear/hole and I notified the company immediately (Feb 18) and was told they were shipping a replacement immediately."
"After a week of waiting for a shipment notice I emailed only to be told they had been on a holiday and the warehouse still had to manufacter them."
"However , after a while wear it did dry my eyes out a bit. Maybe not the best for dry / sensitive eyes."
Common Questions About Eyecandys
Answers derived from customer review patterns
Is Eyecandys legit and trustworthy?
While the majority of Eyecandys reviews are positive, some customers report issues with shipping and customer service responsiveness. Many customers praise the quality and comfort of the lenses, especially the toric options. However, a significant number of reviewers mention delayed orders, lack of tracking updates, and difficulty getting timely responses from customer support. It appears that while many have positive experiences, there is a risk of encountering shipping or communication problems.
Based on 45 reviewsDoes Eyecandys have good customer service?
Customer service experiences with Eyecandys are mixed. Some customers praise the helpfulness and efficiency of the customer service team, particularly when resolving issues like incorrect orders or damaged lenses. These reviewers highlight quick responses and satisfactory resolutions. However, a significant portion of reviewers report difficulty getting in touch with customer support, receiving delayed responses, or not receiving responses at all. This inconsistency in customer service is a recurring theme in the reviews.
Based on 25 reviewsIs Eyecandys worth it for small business?
For small businesses like makeup artists or cosplayers, Eyecandys can be a valuable resource for unique colored contact lenses, especially if they require toric or custom prescriptions. The wide selection and generally positive feedback on lens quality and comfort make it an attractive option. However, the reported inconsistencies in shipping and customer service should be considered. If reliable and timely delivery is crucial, it may be wise to explore alternative options or factor in extra time for potential delays.
Based on 20 reviewsWhat is Eyecandys' return policy like?
The reviews do not provide specific details about Eyecandys' formal return policy. However, some reviewers mention receiving replacements for damaged or incorrect lenses, suggesting that the company addresses these types of issues on a case-by-case basis. Other reviewers report difficulty obtaining refunds or replacements, indicating that the process may not always be straightforward. It's recommended to carefully review Eyecandys' official website or contact their customer service directly for the most accurate and up-to-date information on their return policy.
Based on 5 reviewsDoes Eyecandys offer lenses for astigmatism?
Yes, Eyecandys is frequently praised for offering colored toric lenses, which are specifically designed for individuals with astigmatism. Many reviewers express their appreciation for the availability of these lenses, as they are often difficult to find from other retailers. Customers highlight the comfortable fit and the ability to customize prescriptions for each eye, making Eyecandys a valuable resource for those with astigmatism seeking colored contacts.
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